ISFA Certified Professionals
Using an ISFA Certified Professional is an end-users assurance of a job well done, thereby providing peace of mind that job performance will be up to expectations.
ISFA Certification addresses a member’s ability to perform based on the principles embodied in the ISFA Code of Ethics, which includes high standards of honesty, integrity and responsibility in the conduct of their business. ISFA Certified Professionals do this by:
- Adhering to the highest quality standards of fabrication and installation.
- Writing contracts and warranties that are clear, honest and fair to all parties involved.
- Honoring all contractual obligations in a reasonably prompt manner.
- Quickly acting on and attempting to resolve all customer complaints, and if need be, encouraging the customer to initiate and approach third-party dispute settlement mechanisms.
- Being fiscally responsible and honoring all legitimate financial obligations.
- Maintaining all required licenses and insurances.
ISFA Certification is voluntary, yet highly encouraged of all ISFA fabricator members. To qualify for certification a candidate must:
- Be an ISFA member in good standing.
- Demonstrate adherence to the ISFA Code of Ethics by submitting to an ISFA Certification Audit.
- Receive no more than 5 end-user complaints within any calendar year.
- If a complaint is registered, the company will act in good faith to resolve the complaint within 30 days.
- Submit to a yearly ISFA Re-Certification Audit.
The ISFA Certification Audit:
- Submit three letters of recommendation each from (where applicable):
- Residential end-users.
- Wholesale contractors or kitchen/bath dealers.
- Commercial specifiers and/or contractors.
- Submit for review examples of contracts and warranties used by the fabrication company in its normal course of business activities.
- Submit for review detailed company protocol for responding to customer issues and complaints, including minimum elapsed time standards once an issue has been lodged by the customer.
- Submit copies of business license, contractor’s license (where required) and other applicable licenses.
- Submit proof of liability insurance in the amount of at least $1,000,000.
- Submit proof of Workman’s Compensation insurance.
- Submit records of all customer issues/complaints within the most recent calendar year with detailed explanations of how they have been resolved.
- Submit the signed and notarized ISFA Certified Professional Pledge.