Frequently Asked Questions


Common Questions

Shipping
What is your freight acceptance policy?
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It is the responsibility of the receiver -- you, or someone acting on your behalf -- to report any damages in shipping, material shortages, or incorrect colors shipped. Read more...
Products
Do you have samples of the solid surface products?
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We carry some samples of the materials, and others are available through the manufacturer.Read more...
Shipping
How much will it cost to have my countertops shipped?
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Shipping on 1 or 2 full sheets (30 x 144 x 1/2) is $239.00. Shipping on 3 full sheets, or more is free. Delivery is separate from shipping, please see below for additional information. Read more...
Shipping
How long does it take to receive my shipment?
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As a general recommendation we suggest allowing 2 weeks for delivery as a buffer when scheduling your project. Read more...
Shipping
Do you ship to Canada, Alaska, and/or Hawaii?
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We don't ship directly to Hawaii, Alaska or Canada, however our customers in those states can ship to a freight forwarder in California, Washington or a border state for Canada.Read more...
Fabrication
How do I find someone in my area to build my project?
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Whether you use a fabricator, cabinet maker, or other skilled contractor depends on your individual skills, the tools you have and the time you want to commit to the project.Read more...
Payment
What methods of payment do you accept?
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We accept all major credit cards including Visa, MasterCard, American Express and Discover. You can also utilize a debit card, please be mindful that banks at times need authorization for larger purchases with debit card online use.Read more...
Products
What can solid surface material be used for?
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Solid Surface material is used primarily for kitchen countertops and bathroom vanity tops. Because of its properties, it can be worked like wood with woodworking tools tipped with carbide. Read more...
Products
Does the material come with a warranty?
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Our solid surface material does not come with a manufacturer, or SolidSurface.com, warranty. However, should you hire a certified fabricator for your project, they may offer a warranty for their work.Read more...

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